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Terms of Service

Vital Pet Sciences is absolutely committed to maintaining the highest quality products and the utmost integrity in business practices.

Notice: The products and information found on www.vitalpetsciences.com are not intended to replace professional medical advice or treatment. These statements have not been evaluated by the Food and Drug Administration. Our dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. VitalPetSciences.com urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition.

In regards to product descriptions, product labels, individual supplement facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, Vital Pet Sciences cannot be held responsible for typographical errors and assumes no responsibility for said errors.

Online prices and offers are valid for online purchases only and may be different from those available in catalogs. We reserve the right to limit quantities available for purchase. We reserve the right to charge additional shipping on overweight orders.

We reserve the right to refuse or cancel an order for any reason.

 

Return Policy

Customer satisfaction is our business.

VitalPetSciences.com pledges that every product we offer is made from the finest materials and meets the highest standards of quality. If you are not fully satisfied with your results and did not feel like our product was of any benefit to you, you may request a full refund of the purchase price including shipping. In addition, you may return any unopened product for a refund on that as well. Return and refund requests must be received within 60 days of purchase.

  • Customers may request a return/refund for product within 60 days of purchase. A refund for returned product(s) will be credited to your payment method upon receipt at the fulfillment center.
  • You may receive a refund for no more than one opened bottle per order. Any additional units in the order may be returned if unopened.

Customer returns can be processed by filling out this: Return Form

 

Privacy Policy

Our Promise

VitalPetSciences.com is an online service of Vital Pet Sciences, offering products to help support and balance your pet's health. Our intention is to provide a secure and transparent online shopping experience.

Overview

All transactions and information transfers on VitalPetSciences.com are protected through Secure Sockets Layer (SSL) technology. This ensures that all sensitive information is encrypted by both your browser and our server. After a secure session is initiated, any communication between your computer and ours is scrambled, making it unreadable to any person who might intercept it. This is done automatically whenever you reach a page containing sensitive information.

Our Security and Privacy Guarantee

Your peace of mind is important to us. We built the best security technology available into our website. Every transaction is covered by the following Security & Privacy Guarantee:

Our secure server encrypts all of the personal information you provide, including:

Name
Credit card information
Physical addresses
Email addresses

Just like physical transactions, your bank will usually cover charges resulting from unauthorized use of your credit card, or may limit your liability to $50.00. If your bank holds you liable for unauthorized use of your card resulting from a transaction with VitalPetSciences.com, we will reimburse you up to $50.00. Please direct inquiries to customercare@VitalPetSciences.com.

Vital Pet Sciences does, however, fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may disclose personal information or other information to satisfy law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about customers who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without subpoena warrant or court order, if we believe that such disclosure is necessary to operate the Web site or protect the rights or property of Vital Pet Sciences, its affiliates or any third party. We also reserve the right to report to law enforcement agencies any activity we reasonably believe to be unlawful.

Email

Vital Pet Sciences does not sell or share email addresses. Each promotional email you receive from Vital Pet Sciences will offer you the continuing opportunity to unsubscribe by clicking the "click here" link near the bottom of the email. If you prefer, you may unsubscribe by sending an email to email@vitalpetsciences.com.

About Cookies

Vital Pet Sciences uses cookies on our site. Cookies are short pieces of data that are sent to your computer when you visit a website. Internet browsers store cookies so the browser can remember information. It allows us to keep your items in your shopping cart when you leave our site. Cookies are also used for fraud prevention and other purposes. Third party vendors, including Google, use cookies to serve the badge on our website and to serve ads based on prior visits to our website. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Our website requires the visitors use cookies. If your browser's cookies are turned off, you won't be able to access certain parts of our website. Having cookies enabled on your browser is safe. Cookies are short pieces of data and do not perform any operation by themselves.

You can find how to turn on cookies by selecting the Help option on the toolbar of your internet browser. On most browsers, it will guide you through the process of accepting new cookies, notifying you of cookies, disabling cookies and modifying settings.

Display Advertising

Vital Pet Sciences uses Remarketing with Google Analytics to advertise and gather ad impressions online. Third-party vendors, including Google, may show our ads on sites across the Internet.  We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website. We also utilize 3rd-party audience data (such as age, gender and interests) with Google Analytics. To opt-out of Google Analytics for Display Advertising and customize Google Display Network Ads, click on Ads Settings. You may also click here to prevent your data from being collected by Google.

 

Delivery Policy

Orders are typically shipped within three to five business days. Transit times vary depending on shipping method selected. We offer free shipping in the US via USPS First Class Mail, which typically has packages arrive within three to five business days.

We reserve the right to refuse or cancel an order for any reason.