Refund policy

60-DAY MONEY BACK GUARANTEE

If you are not satisfied for whatever reason, please send the unused portion back to us within 60 days of purchase for a full refund, minus shipping. 

To start a return, you can contact us at eric@vitalpetsciences.com, through our website, or the email contact on your purchase receipt. Please note that returns will need to be sent to the address provided by our customer service team.  

You can always contact us for any return questions to the contact listed on our Contact Page. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, then you’ll be automatically refunded on your original payment method, typically within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at eric@vitalpetsciences.com.